September 24, 2021
2 min.
Use cases

How we built an operational governance model for a logistics company


Following a new regulations, our client in the logistics industry got extracted out of the public sector to become privatized. They made a fresh start with a new branding, but a lot of legacy processes hurdled their thousands of employees.

It took extreme courage and hard work

  • to survive in the first years,
  • to catch their competitor’s lead,
  • to become one of the most innovative companies of their field

Their added value today? A multi-modal end-to-end transport with a green and environmental touch.

Challenge we solved together:   

Our initial goal was to help the Head of Software Development in setting up a portfolio and project reporting environment.

Reports are the keystones of underlying project and organizational processes. We thus engaged in the challenge of creating, rethinking, or enhancing the processes that enable a professional portfolio and project management.

Due to the diversity of the tasks and insights uncovered, this led us to work on different axes within the support and business departments. 

Tristan Dumont
Managing Partner

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Our approach

During our ASIS situation assessment, we uncovered a lot of improvement areas, which extended far beyond the reporting area. Too few initiatives were in place to use the:

  • align real and expected workload demand
  • use the right resources in the right way at the right time.

This was a perfect challenge to implement a proper end to end demand & capacity solution.

To however not lose our focus, deliver the project, we focused on their ICT department to test our Demand and Capacity solution as soon as possible.

Here’s our 3-step approach:

  1. We implemented the foundations of an ecosystem, enabling professional project and portfolio governance.
  2. We coached project managers and product owners, initiated time tracking, structured the financial processes of the ICT department.
  3. We developed the first principles of demand and capacity management.

Thanks to several iterations, we helped the IT management to enhance and embed these new processes. This, in turn, led to a solid operational governance model that could be ported to the whole company.  

Results for our client’s business:   

Today, our client is:

  • implementing the next steps in the governance roadmap,
  • enabling demand and capacity management,
  • providing portfolio transparency to its internal customers,
  • providing the foundations for a trusted partnership.

The transparency and governance processes of the portfolio give our client the opportunity to prioritize the initiatives with added value, supporting its growth and helping them to stay ahead of the competition.