September 24, 2021
2 min.
Use cases

How we built an operational governance model for a freight company


Following a new reglementation, our client in the freight industry got extracted out of the public sector to become privatized. They made a fresh start with a new branding but a lot of legacy processes hurdled their tousands of employees, It took extreme courage and hard work,

  • to survive in the first years,
  • to catch their competitor’s lead,
  • to become one of the most innovative private rail freight operators in Europe

Their added value today? A ‘green and environmental’ focus on multi-modal end-to-end transport.  



Challenge we solved together:   

Our initlal goal was to help the Head of Software Development in setting up a portfolio and project reporting environment. But when

Reports are the keystones of underlying project and organizational processes. We thus first created, rethought or enhanced their whole processes. Only then could we enable a professional portfolio and project management.

Tristan Dumont
Managing Partner

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Our approach

That led us to work on different axes within the support and business departments.  During our ASIS situation assessment, we uncovered a lot of improvement areas. In order to however not loose our focus, deliver the project , we focused on their ICT department to test our Demand and Capacity solution as soon as possible.

Here’s our 3 step approach:

  1. We implemented the foundations of an ecosystem, enabling professional project and portfolio governance.
  2. We coached project managers and product owners, initiated time tracking, structured the financial processes of the ICT department.
  3. We developed the first principles of demand and capacity management.

Thanks to several iterations, we helped the IT management to enhance and embed these new processes. This, in turn, led to a solid operational governance model that could be ported to the whole company.  

Results for our client’s business:   

Today, our client is:

  • implementing the next steps in the governance roadmap,
  • enabling demand and capacity management,
  • providing portfolio transparency to its internal customers,
  • providing the foundations for a trusted partnership.

The transparency and governance processes of the portfolio give our client the opportunity to prioritize the initiatives with added value, supporting its growth and helping them to stay ahead of the competition.