Processes that don’t work can lead to numerous problems. For example:
When it happens, here is how to tackle it:
To understand your processes, you need to have a clear overview on what is required and when. Modeling it using a flowchart to highlight each steps of the process. Once each process has a clear overview, your organization will be able to engage coworkers on a deeper level, and each of them will have an understanding on the full process cycle.
Whether your organization sells goods or services, having a clear flowchart of you process will help you showcase the different steps that needs to be taken before the product or service is delivered to your customer.
Thanks to your flowchart, you can then find out what can be improved, where your team get frustrated, where are the highest costs, the delays and the bottlenecks. The goal will be to go back to the roots. You can break down each budget to find out where your highest costs are, track recurring delays to identify the bottlenecks, and run monthly checks to find out if your coworkers are frustrated and why.
Once your product or service is delivered the process is not over. Behind each unhappy consumer lays a broken process. It can be time, quality, transparency … By having a clear understanding on your customer’s satisfaction, you will be able to find out which processes are not optimized and to meet their need more precisely.
If you haven’t implemented a PMO, then read our article: “Why should I implement a PMO”.
Indeed, implementing a PMO will not only give an overview of your ongoing, future and past projects, but also relevant insights about the efficiency of your projects and a more efficient capacity and demand management.
But on top of that, PMO is a catalyst for business aiming to accelerate the implementation processes of your projects.
When improving existing processes, it is important to think about communicating on the reason to modify existing procedure. Your coworkers are used to their tasks, the processes they follow, and it is always hard to introduce changes into their routine. Having a clear path toward process improvement include a defined change management strategy.
Are you feeling that your processes can be more efficient? Do you feel that your customers are not happy? Get in touch for a free consultation with our experts!